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Booking query Query ID 75947194

Reservation number:

MZMDGW/DSYVVV

Category:Booking query

Created:08 May 2026

Last activity:Today

Query status

Closed

Your conversation

Ryanair Customer Service

08 May 2026

11:04 am

(11:36:50) *** Iryna Polishchuk joined the chat ***

(11:36:50) Iryna Polishchuk : I need to speak to real agent

(11:36:50) Iryna Polishchuk : Hello!

(11:36:54) Molli - Ryanair ChatBot: Welcome to Ryanair's customer support chat! I am powered by AI and knowledgeable about Ryanair's policies and procedures.

(11:36:55) Molli - Ryanair ChatBot: The best way to get specific help is to tell us who you are first. Please provide the email address used for your booking to continue. Note: Some of these messages are AI generated.

(11:37:39) Iryna Polishchuk : Iryna

[email-masked]

(11:37:42) Molli - Ryanair ChatBot: We also need your booking reference. Provide your booking reference number. Type NON if you don't have one. Note: Some of these messages are AI generated.

(11:38:47) Iryna Polishchuk : MZMDGW and DSYVVV

(11:38:48) Molli - Ryanair ChatBot: Thank you for your inquiry. You can find answers to most questions in our FAQs. For questions requiring further detail, please try rephrasing your query. Note: Some of these messages are AI generated.

(11:39:12) Iryna Polishchuk : I need to speak real agent

(11:39:15) Molli - Ryanair ChatBot: We also need your booking reference. Provide your booking reference number. Type NON if you don't have one. Note: Some of these messages are AI generated.

(11:39:22) Iryna Polishchuk : No

(11:39:26) Molli - Ryanair ChatBot: We were unable to retrieve the booking.

(11:39:26) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:39:46) Iryna Polishchuk : I need to speak real chat

(11:39:50) Molli - Ryanair ChatBot: We were unable to retrieve the booking.

(11:39:51) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:40:17) Iryna Polishchuk : Ryanair Travel Itinerary for reservation number MZMDG

(11:40:21) Molli - Ryanair ChatBot: We were unable to retrieve the booking.

(11:40:21) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:40:46) Iryna Polishchuk : connect to real agent

(11:40:49) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:40:52) Iryna Polishchuk : connect to real agent

(11:40:55) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:40:58) Iryna Polishchuk : connect to real agent

(11:41:01) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:41:03) Iryna Polishchuk : connect to real agent

(11:41:06) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:41:16) Iryna Polishchuk : confirmation

(11:41:19) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:41:21) Iryna Polishchuk : connect to real agent

(11:41:24) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:42:19) Iryna Polishchuk : I need help of life people

(11:42:22) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:42:48) Iryna Polishchuk : send me ticket

(11:42:52) Molli - Ryanair ChatBot: Please provide more detail about your query. Ask us a specific question and we can try to help. Note: Some of these messages are AI generated.

(11:43:12) Iryna Polishchuk : send me ticket for MZMDGW

(11:43:16) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:43:30) Iryna Polishchuk : requesting live chat

(11:43:34) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:44:01) Iryna Polishchuk : copy of ticketd MZMDGW

(11:44:04) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:44:33) Iryna Polishchuk : I need copy of Ryanair Travel Itinerary

(11:44:37) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:45:44) Iryna Polishchuk : Human

(11:45:48) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:46:07) Iryna Polishchuk : No, I need more help

(11:46:11) Molli - Ryanair ChatBot: Please provide more detail about your query. Ask us a specific question and we can try to help. Note: Some of these messages are AI generated.

(11:46:20) Iryna Polishchuk : No, I need more help

(11:46:23) Molli - Ryanair ChatBot: To get the best help, ask your specific question here before requesting live chat. Note: Some of these messages are AI generated.

(11:46:27) Iryna Polishchuk : No, I need more help

(11:46:31) Molli - Ryanair ChatBot: Please provide more detail about your query. Ask us a specific question and we can try to help. Note: Some of these messages are AI generated.

(11:46:42) Iryna Polishchuk : DSYVVV

(11:46:47) Molli - Ryanair ChatBot: Please provide more detail about your query. Ask us a specific question and we can try to help. Note: Some of these messages are AI generated.

(11:47:06) Iryna Polishchuk : I need more help about MZMDGW

(11:47:09) Molli - Ryanair ChatBot: Thank you for your inquiry. You can find answers to most questions in our FAQs. For questions requiring further detail, please try rephrasing your query. Note: Some of these messages are AI generated.

(11:47:26) Iryna Polishchuk : I need more help about MZMDGW

(11:47:28) Molli - Ryanair ChatBot: Thank you for your inquiry. You can find answers to most questions in our FAQs. For questions requiring further detail, please try rephrasing your query. Note: Some of these messages are AI generated.

(11:47:30) Iryna Polishchuk : I need more help about MZMDGW

(11:47:32) Molli - Ryanair ChatBot: Thank you for your inquiry. You can find answers to most questions in our FAQs. For questions requiring further detail, please try rephrasing your query. Note: Some of these messages are AI generated.

(11:47:35) Iryna Polishchuk : I need more help about MZMDGW

(11:47:37) Molli - Ryanair ChatBot: Thank you for your inquiry. You can find answers to most questions in our FAQs. For questions requiring further detail, please try rephrasing your query. Note: Some of these messages are AI generated.

(11:47:40) Iryna Polishchuk : I need to speak with support

(11:47:40) Molli - Ryanair ChatBot: You have asked to speak to support. So we can decide who is best to help you give us a specific reason why you need further help. Select your reason for support from the options below.

(11:48:24) Iryna Polishchuk : Some other reason

(11:48:24) Molli - Ryanair ChatBot: Before escalating to an agent, please state your reason.

(11:52:12) Iryna Polishchuk : For reporting purposes, I need to provide details of my bookings:

1) Booking reference MZMDGW

2) Booking reference DSYVVV

As I have deleted the original Ryanair Travel Itinerary email that is sent after booking, I now need confirmation of the following information: flight date and route, booking date, and a list of passengers for each booking separately.

It is important that you send this information to my email address, [email-masked], so that I can forward it to my inspector and he can see that this is an official response from Ryanair.

(11:52:12) Molli - Ryanair ChatBot: Did you book your flight through a third-party travel agent?

(11:52:17) Iryna Polishchuk : No

(11:52:18) Molli - Ryanair ChatBot: We are connecting you with an agent, but we are currently handling a high volume of customer queries so wait times are longer than usual.If you’d prefer not to wait you can find answers to 95% of your queries in our help centre.

(11:52:28) Gabriela S: Hello, welcome to Ryanair, my name is Gabriela S. Thank you for your patience, please allow me a moment to familiarise myself with your request. In the meantime, could you please confirm your full name?

(11:52:53) Iryna Polishchuk : Hello

For reporting purposes, I need to provide details of my bookings:

1) Booking reference MZMDGW

2) Booking reference DSYVVV

As I have deleted the original Ryanair Travel Itinerary email that is sent after booking, I now need confirmation of the following information: flight date and route, booking date, and a list of passengers for each booking separately.

It is important that you send this information to my email address, [email-masked], so that I can forward it to my inspector and he can see that this is an official response from Ryanair.

(11:53:15) Iryna Polishchuk : Can you do that?

(11:53:46) Gabriela S: Sure, I will need to ask few security questions first and I will resend the email

(11:53:55) Iryna Polishchuk : OK

(11:53:58) Gabriela S: For booking MZMDGW

(11:54:00) Gabriela S: For security reasons, could you please confirm which of the following are you?

A) Passenger (You are travelling on this reservation)

B) Booker (You made this reservation on behalf of someone else)

C) Both Booker and Passenger

D) Neither Booker nor Passenger

(11:56:07) Gabriela S: I haven't heard from you in over 2 minutes, I just want to make sure you're still online.

(11:56:19) Iryna Polishchuk : A) Olena Polishchuk , Oleksandr Polishchuk and I

B) It was I — Iryna Polishchuk

(11:56:26) Gabriela S: For security reasons, could you provide me with the phone number associated with this booking?

(11:57:22) Iryna Polishchuk : + 353 087 276 98 68

(11:57:37) Gabriela S: Thank you, security check passed

(11:57:44) Gabriela S: I will resend the emails now

(11:58:00) Gabriela S: You should receive them on your mailbox now

(11:58:18) Iryna Polishchuk : Will the booking date be shown there? This is very important!

(11:58:30) Gabriela S: When was the booking made?

(11:59:28) Iryna Polishchuk : Yes. tha it was booked 17 of January for MZMDGW and 10 of march for DSYVVV

(12:00:17) Gabriela S: I do not think it will be on this email

(12:01:11) Iryna Polishchuk : And how can we verify from you that this is indeed what happened?

(12:01:42) Gabriela S: I can confirm you I can see in the system the booking MZMDGW was made 17th January

(12:01:53) Gabriela S: And DSYVVV was made 10 march

(12:02:03) Gabriela S: It is all I can do unfortunately

(12:02:34) Iryna Polishchuk : Is it possible to forward this chat to the inspector via a link?

(12:03:02) Iryna Polishchuk : Or am I the only one who can see this chat?

(12:03:15) Gabriela S: You can ony take a screenshot of it as it is saved on your ryanair account

(12:03:35) Iryna Polishchuk : Ok, thank you

(12:03:42) Gabriela S: Is there anything else I can help you with today?

(12:04:17) Iryna Polishchuk : No, thanks

(12:04:20) Gabriela S: Thank you for contacting Ryanair. You’ll receive a short survey in your inbox where you can rate the quality of our conversation.

We appreciate you taking the time to complete it. Have a great day!

(12:04:21) *** Iryna Polishchuk left the chat ***

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